F.A.Q

Is it human hair, can it be curled, straightened, dyed etc?

We are very passionate about hair extensions and have been selling quality human hair extensions for over 8 years. We are dedicated to providing hair extensions with continuity of quality and colour to our buyers. With regards to dying our hair, we would never suggest dying blonde colours under any circumstance as the processing techniques to achieve our blonde hair colours can sometimes have an unpredictable effect on dying them other colours, the hair is highly processed and bleached and to add further tints/colour can affect the shelf life of the hair and outcome.  We would never suggest bleaching, stripping hair extensions (ie going from brown to blonde or other extreme colours) as this can give unpredictable results as they have already been bleached/stripped and dyed in the factory. We do not accept any liability for dying any of our hair, you do so at your own risk and once altered we do not accept any returns on dyed hair. We would always recommend dying your hair to the colour of the extensions rather than vice versa as further processing will damage the extensions and the shelf life of the hair. If dying any hair extensions please ensure you test dye a small piece first before you dye the whole lot to ensure your desired result. 

 With regards to straightening our hair extensions, as it is Premium human hair you can straighten and curl, but as the hair is highly processed and dyed to avoid drying the ends of the hair please ensure you do not use heat over 180 degrees (no GHD's). You will achieve exactly the same result but you will not fry the ends of the hair.

Our fantastic feedback is testimonial to the great quality hair that we supply so you have complete confidence in us.

I am not sure what colour will match my hair?

Why not make use of our colour matching service!. Looking at colour charts on websites is very hit and miss, just drop an email to sales@lavizion.co.uk with a couple of photos of your hair taken in natural daylight and we will advise of the best colour match we have available or what we feel would be suitable.

How do I make Payment?

We accept:

  • PayPal

  • Debit Card

  • Mastercard

 

When will I receive my item?

All items are shipped within 1 to 2 working days of receiving payment. As a general rule, when you have made payment following guide should be used to expect delivery.

WITHIN UK - 1 to 4 working days
We do not offer worldwide shipping yet.

We use Royal Mail as our courier. Within UK items are shipped via FIRST CLASS RECORDED DELIVERY.  In any case a signature is required to receive the item, so someone should be at the delivery address to receive the item.

My item has not arrived?

If you are in the UK please allow 5 working days before contacting us for an item not received, sometimes items can be delayed. After 5 working days please contact us and we will track your item. Rest assured we will always replace or refund an item if it does not arrive, but we have to allow 10 working days for Royal Mail to declare the item as lost before we can do this.  Remember post can be subject to delays at busy times of the year, please allow for this.

What if I am not happy with an item or How do I return an item for a refund?

We offer a 14 day returns policy and you are entitled to return your hair extensions or products within this time. If for any reason you are not satisfied with your product, you can return to us "as delivered' for a full refund. If the product is faulty or we send it in error, you can also return it withiin 14 days for a replacement. We advise to send all items tracked to ensure safe delivery. If we make a mistake we will always refund you any postage charges incurred as a goodwill gesture.

For items being returned "As Delivered" means the item needs to be in new unaltered and unused condition. For hygiene reasons we can only offer refunds on hair products that have not been used, worn or tampered with. If you feel an item is not as described we will need to assess the hair and test the hair before a decision can be made.

Clip in Hair extensions:
For hygiene reasons we cannot refund used hair or hair with the gold hygiene ties broken under any circumstances - Colour, thickness & hair quality is quite accessible by removing the cellophane packing you can then look at & feel the hair, hold the colour up to your own etc. You do not need to cut the hygiene ties to do any of the above!. Doing so makes any return void for hygiene reasons.

Hair Weft Extensions:

Colour, thickness, length, quality etc are all accessible without going ahead and cutting into the hair extensions. We are happy for you to remove the hair extensions from the packaging to access this.  If you are unsure about the suitability/quality of the hair before using it please seek the advise of a professional hairdresser. 

*Please note*
We do not accept the responsibility of home hair dye kits, the results are incredibly unpredictable on your own hair, let along processed hair extensions - best stick to a professional salon!. We accept no liability and we do not suggest lightening hair extensions with bleach, we always suggest buying a lighter colour and dying darker. We do not advise dyeing/bleaching/tinting/toning light blonde colours as further processing can damage the hairs shelf life and colour result is very unpredictable. The use of heat tools will impair the life span of your extensions as heat damage is irreparable. Heat defense sprays and rich conditioners are always advised and to prolong the life of your hair keep heat tools to a minimum. Lighter blonde colours due the the highly processed nature will not last as long as darker less processed colours. Aftercare is everything and we only recommend you use our recommended products that we state on the aftercare sent with the hair extensions. Depending on how the hair is worn and treated it can last as little as a month or as long as 5 months. Our hair extensions alone cannot damage your hair but unqualified fitting/removal and bad aftercare can.

It is down to each buyer to assess the hair upon receipt and deem acceptance of that hair before cutting into it, or using it on your body. If for any reason you are unhappy about any part of the product please DO NOT proceed and use it, rendering it unresaleable. You have the option at this point to return it. For hair wefts we advise the use of a weft sealant when applying to limit possible shedding.

In no event will we be liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever arising from the mis-use of our products. It is essential that you are properly trained and experienced in these fields before applying any of our extensions. If you are in any doubt about your capabilities with regards to use/suitability please seek the professional advise of a qualified expert in this field. Do not apply a product or have a product applied that you are unsure of without seeking professional advise first to ensure that you are completely happy.

How do I return my product?

Returns are within 14 days of receipt.

You can return your item with an enclosed note of your name, order number/Invoice and email address to:

Lavizion 

212 Narborough Road, LE3 2AN

Contact us:

You can find our address on Contact Us page or email us.

We respond to emails throughout the day and evening, any delivery enquiries, complaints etc please email

sales@lavzion.co.uk

Useful links

Connect with us

  • 0116 289 6592

  • sales@lavizion.co.uk

  • 09:30AM - 7:30PM (Mon - Sat)

  • 212 Narborough Road LE3 2AN    United Kingdom

  • Facebook - White Circle
  • Twitter - White Circle
  • Instagram - White Circle

© 2000 LAVIZION ALL IN ONE BEAUTY SPOT